Accountability is not synonymous with blaming. Blaming looks for a scapegoat. Responsibility and consequences for failure are shoved downward to the lowest possible subordinate level. Accountability works in the opposite direction — upward.
Wise resource allocation requires that you learn to ask yourself and your colleagues whether an investment in training and equipping is preferable to the expense of an additional staff member. I submit this principle for your careful cultivation and habitual consideration when it comes to your central resource allocation responsibility: Don’t add people until you ensure optimal investment in training and equipping the people you already have.
Policies are made to empower us, not to enslave us. When the interpretation and application of a rule defeats its purpose, the ones who made the rule are the final arbiters and have the prerogative to waive or remove it.
Policies are necessary, helpful. They promote fairness, consistency. They mitigate ambiguity and caprice. But policies have a dark side. Leadership Lane-Assist prompt #5: Resist the tendency to allow policies to become a substitute for judgment.
Christmas is a good time of year to seek Central Casting’s help to ensure that we’re really reading the script from the proper perspective.