Policies are made to empower us, not to enslave us. When the interpretation and application of a rule defeats its purpose, the ones who made the rule are the final arbiters and have the prerogative to waive or remove it.
Policies are necessary, helpful. They promote fairness, consistency. They mitigate ambiguity and caprice. But policies have a dark side. Leadership Lane-Assist prompt #5: Resist the tendency to allow policies to become a substitute for judgment.
Christmas is a good time of year to seek Central Casting’s help to ensure that we’re really reading the script from the proper perspective.
As a leader, you will achieve much greater alignment by emphasizing values and principles than you will by the imposition and proliferation of rules. Rules are the last and least best means of aligning behavior toward institutional goals.
Throughout the years, I have accumulated my own set of principles that serve as a kind of leadership lane-assist for me. This blog shares my 3rd leadership lane-assist principle: Err on the side of generosity.